Updated: September 2019
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SiteGround isn’t always kind to their customers. We probably only get whiners coming to PagePipe searching for change. Speed anxiety is their motivation.
SiteGround’s home page says, “Latest speed technologies are our passion.” We also have a passion about speed. But we say, “You can get WordPress speed on ugly, cheap servers.” SiteGround thinks no one knows more about speed than they do. Experts? Really?
PagePipe home-page loads in 900 milliseconds cached in our browser (at this moment). 1-second – even with cache cleared. That doesn’t mean we walk with the speed gods. It means our load time is good right now. We catch it behaving “just fine” much more than we find it failing. If it’s good for 80 percent of the time. It’s “good enough.” How far does it drift, ±50 percent. Horrible, huh. We don’t have an expectation that GoDaddy delivers better than that. Nor are we paying for better speed.
But more often than not, GoDaddy delivers 200-millisecond TTFB or better. Go figure. At his moment, it’s 139 milliseconds. That’s strange – but what we usually get. The other day a test was the worst we’ve ever seen, 15-second TTFB. Why? We don’t know. But that’s really rare. But we caught it. Are we ashamed? Nope.
Do we recommend GoDaddy? Of course not. They’re cruddy. We’re proving a point about cheap speed results. No SSD drives. No hopped-up CDN. No server caching. Only vanilla, shared, magnetic hosting.
If site owners don’t care about speed and choose ignoring it deliberately, then no big deal. It’s a business decision and choice everyone gets to make.
Do 1-second speed reports matter for desktop? Not much. But for mobile, it’s significant. Those translate into less waiting. In fact, they theoretically load at user-expected desktop speeds. For site owners with 70-percent mobile traffic, it’s a godsend.
People’s expectations with SiteGround is 100-percent goodness. Why? Because SiteGround claims having the “latest speed technology.” But it’s just mumbo-jumbo, theoretical speed claims – not actual measurable milliseconds.
Many hosting customers don’t know about speed – or don’t care. In that case, fine. If they are happy, no problem. But to finger point and say, “It’s not our server speed problem. It’s Google or WordPress voodoo or you’re technically stupid.” That doesn’t sit well with us.
HostGator (claim: powerful hosting 2X Faster) and Bluehost (claim: 2-million websites worldwide). Both brag about their prowess. [note: 2x faster than what? a turtle?]
SiteGround is on our radar. No one’s ever written us about SiteGround wonderfulness. We have a self-proclaimed mission to counterattack speed incompetence, hypocrisy, and deception.
Had a wonderful experience with SiteGround? Congratulations. But have you watched your TTFB (server delay) bounce around over time – for top-tier GoGeek prices. Better check it out. READ MORE HERE
Speed trivia? Perhaps. Remember, our grand purpose. It’s saving the Internet from WordPress speed abuse – one website at a time. We help our little corner of the world.
Web work is disposable dust. In the future, new solutions will obsolete our speed expertise. Except humans will continue to abuse and overload websites. That won’t go away. Job security? Nah.
The best and fastest websites and hosts don’t exist yet.
“SiteGround was driving me crazy blaming WordPress plugins and my site’s coding for the problem of slow page loads. They made a simple php script to show that their servers were fast. It then got terrible scores on GTMetrix and Google PageSpeed Insight. It was a simple script. They tried to prove a point, but ended up disproving it. Their simple script loaded slow! Then they said it was a Google PageSpeed problem. I said the times were always inconsistent. They said that was Google’s problem. What?
I’ll be leaving SiteGround soon. Great customer service for slow servers isn’t worth it for me.
The tech rep who was dealing with my support ticket eventually started getting snarky. He repeatedly said, “… as I’ve said before…” and similar things without trying to understand what I was complaining about or without trying at all to offer or look for a solution.Eventually, I said I will start looking for a new host, and he replied along the lines of, “Thank you for your time. Please contact us if you have any problems.” Hmm…I was SOOOO happy to find your PagePipe article as it mirrored my experience and frustration. I really like your analytical way of thinking.By the way, I pointed my servers to FastComet hosting and although the PageSpeed Insight scores are inconsistent, they are consistently better than they were at SiteGround. My TTFB went from an F to an A at webpagetest.org.These are things Siteground said they couldn’t help – because it was the coding of my website causing the problem. More importantly, the GTMetrix and Pingdom times went down. Not by much, but as you know, every little bit is hard earned when you’re under 2 seconds.”– Kevin Cozma
Thanks for sharing your experience, Kevin.
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